FOREWORD

OUR PROMISE!

My energy and enthusiasm have been driven and inspired by how each and every member of the Sawa Citi team has responded to the call for all of us to ensure that every single customer leaves our stores happy. We continue to empower everyone in the company for the benefit of our customers and I would like to thank every one of our committed staff for rising to the challenge and living up to my very high expectations.

I am most grateful to our suppliers and stakeholders who continue to have trust in our business. At Sawa Citi, we owe immense gratitude to our customers for trusting our brands and relying on us to provide for their families. We run an efficient business but continue to modernize and have invested in a new technology platforms to improve our agility. In this process we expect better collaboration, information sharing and productivity increases.

Continued investment in our central distribution network, enables us to further improve stock availability and bring additional benefits to suppliers.

The future of Sawa Citi’s diversified portfolio enables us to maximize business performance during good and bad times. We believe that no matter the environment, our unique structure and strategy means there is always more than one lever to pull.

Within 10 years we have seen palpable progress on all fronts, proving that with effort and innovation, there is still significant room for growth.

I thank you for your support!

Coming Soon...

WHO WE ARE

Started in 2013, Sawa Citi is specialized in four (4) main business sectors, namely; Retail, Import & Distribution, Bakery &Food Production, E-Commerce.

To be the leading retail and distribution chain store in Rwanda region and beyond.

  • To work progressively toward redefifining the supply value chain by bringing in technology products and solutions, fulfilling ongoing market demand and by adding value through timely availability of the goods, product knowledge and value-adding to a profitable working relationship.

  • To work effectively towards creating demand for products and passage to market by the generation of beneficial opportunities for our partner through efficient supply chain and knowledge management.

WHO WE ARE

Started in 2013, Sawa Citi is specialized in four (4) main business sectors, namely; Retail, Import & Distribution, Bakery &Food Production, E-Commerce.

To be the leading retail and distribution chain store in Rwanda region and beyond.

  • To work progressively toward redefifining the supply value chain by bringing in technology products and solutions, fulfilling ongoing market demand and by adding value through timely availability of the goods, product knowledge and value-adding to a profitable working relationship.

  • To work effectively towards creating demand for products and passage to market by the generation of beneficial opportunities for our partner through efficient supply chain and knowledge management.

Ecom Center Rooms

Digital & Physical Tools for All

The E-Commerce Center (ECC) is a state-of-the art hub for e-commerce right in the centre of Kigali.

It gives you access to e-commerce tools, technologies and knowledge.

It consists of:
– Business Center
– Digitization Studio
– Media Studio
– Trader Lab
– Fulfilment Centre.

It has procured various technologies and equipment that will be made available to its members.

All the ECC’s Business Centre facilities are now available for booking by appointment.

The innovative Trader Lab, Media Studio and ECC Fulfilment Center will be open later in 2021, as will membership of the ECC.

A participatory payment is required for each booking to ensure the sustainability and maintenance of the ECC.

It is where all the logistics are centralized, to reduce costs and enhance service levels for fulfilment and delivery for both sellers and logistics providers, bringing world-class service right to your home or business.

The ECC is also a Trader Lab, where you can find machines and tools available for hire to everyone from 3D printing to cost-efficient packaging to digitization studios to take your products and services online. 

There is also a Business Center, fully equipped with high-speed internet in meeting rooms, training rooms and shared co-working space, along with coaches to help you with the first steps on your online journey.

You will have everything you need to take your business online at your fingertips!

Local & Global Online Trade Together

The ECC is a Community Benefit Company, with an associated cooperative with membership open to all individuals and businesses who wish to contribute to the future success of e-commerce in Rwanda. 

The aim of the ECC is to work together as a business community to promote and benefit from the opportunity that e-commerce offers everyone, both through selling online in Rwanda and internationally.

The ECC is the commercial and legal entity responsible for the operations of RwandaMart, as well as the operations of the E-Commerce Center. All payments and refunds are managed by the ECC on behalf of its member sellers.

Buyers can also join and use the ECC, to benefit from and contribute to the life and development of e-commerce in Rwanda.

It is a commercial operation of the Public Private Partnership (PPP) agreement between various ministries, private sector players and the ECC to promote the use of e-commerce within Rwanda and to invest in the creation of jobs.

We are proudly supported by: